Question Overview

1) What percentage of missed calls typically result in a voicemail?

Calculate the number of customers who call and leave a message.

2) On average, what percentage of client calls do wellness businesses miss?

Identifying the number of wellness calls a business receives

3) Which one of these call strategies provides the best outcome for both the business and clients?

Choosing the best call strategy.

Question Overview

1) What is one of the key benefits of a branded welcome message?

Are branded messages a priority for your business?

2) What is the main purpose of a missed call SMS notification?

SMS notifications can support your business

3) How does answering calls with a personalised greeting benefit the client experience?

Personalising a customer journey

Question Overview

1) Why is tracking the reason clients call important for business growth?

Understanding your clients needs

2) It eliminates the need for training staff on call handling

Why processes are important in your business

3) Why does identifying VIP clients benefit the business?

Do you get 80% of your business from 20% of your clients

Question Overview

1) Which of the following is NOT one of the five critical call handling metrics?

Understanding the importance of call handling statistics

2) How can call recording help improve a reception team’s performance?

Understanding the impact of a well trained receptionist team for your business

3) What is one way that KPI benchmarks support accountability in a reception team?

Understanding the impact of team accountability on business output